1. How can I learn more about my tests?
- Contact your healthcare provider
- Find information on reliable websites
-Genetics Home Reference: http://ghr.nlm.nih.gov
-Web MD: http://www.webmd.com
-Lab Tests Online: http://labtestsonline.org
2. How can I prepare for my test?
- Your healthcare provider may instruct you to fast overnight or several hours prior to your appointment.
3. Should I continue to take my medications and vitamins and mineral supplements prior to my test?
- Continue to take your medications unless your healthcare provider has instructed otherwise. Ask your healthcare provider about vitamins and mineral supplements specifically.
4. How can I acquire my test results?
- Results will be sent to your physician, contact your physician's office to acquire your results.
5. Why have I received a bill?
- The bill you have received is for the services we provided that were ordered by your healthcare provider. If you have received a bill from us that indicates that we do not have your correct insurance information or your insurance company has provided us with information that implies you are responsible for a portion of the cost.
6. Why didn't my insurance company cover this claim?
- Your insurance company should send you an Explanation of Benefits that explains which services were paid for or denied. For additional information please contact your insurance company.
7. How do I file a claim using secondary insurance for the remaining portion of my bill?
- Mail your bill along with the Explanation of Benefits from your primary insurance company to your secondary insurance company's claim processing address.
8. My insurance company has issued a check, should I mail it to Oxford Lab?
- Yes, make sure you endorse the back and send a copy of the Explanation of Benefits with it to our address.